Our Communication Philosophy

At Lion Legal, we place a significant emphasis on communication and teamwork, because we understand the frustrations clients face with poor lawyer-client communication. We’ve crafted a philosophy that ensures transparency and responsiveness to the needs of our clients.

Our firm is steadfastly committed to delivering clear, timely, and informative communication. We anticipate your questions, provide updates on your case, and keep you in the loop about your responsibilities, our actions, and the next steps. We ensure transparency in decision-making, presenting all legal options, the costs and benefits, and offering professional advice. Moreover, we’re committed to responding within two business days to all emails and calls.

At the conclusion of each time we communicate with you, you will know 1) what we are doing, 2) what you should be doing, 3) what we expect to happen next, and 4) when you will hear from us again.

Like a pride of lions, we work as a team.

We pride ourselves on being different in our approach to legal services. Unlike most law firms that operate on a commission basis, we follow a team approach. Our attorneys and staff are salaried employees, adhering to firm-wide policies and procedures. This allows for consistent and high-standard communication across the team. When you hire us, you are hiring the entire firm and our collective experience and expertise, not an individual attorney. Multiple attorneys and staff will work on your matter. We determine who handles which aspects of cases based on who is best suited under the circumstances, considering each person’s experience and areas of expertise.

Proactive and clear — Stay informed every step of the way.

We’ll keep you informed about your responsibilities, our actions on your behalf, and the next steps in the process. When it’s time to make decisions, we’ll present all available legal options, their costs and benefits (including time, stress, dollars and likely results), and offer our professional advice and recommendations.

Ensuring that we always achieve the best possible results for our clients’ time and money starts with clarity before you hire us. Is it worth hiring a lawyer? Is there a realistic legal solution to your issue? We evaluate these questions with callers before they ever spend a dime. If we accept a case, we update our predictions as the case develops, and conduct a thorough cost/benefit analysis at every crossroads. We help our clients make the best, most informed decision possible, at every step of their case.

We respond within two business days. Period.

With Lion Legal, you can expect a response to every email and phone call within two business days, guaranteed. Say goodbye to wondering if your message was lost, or ignored.

How do we communicate with each other?

Email is Lion Legal’s primary form of communication. It is by far the most effective and fastest way for us to communicate with each other. It is your responsibility to provide an accurate email address, and to check your email regularly during our representation of you.

Our phone system uses an answering service and auto-attendant to direct calls appropriately. It is not possible for you to call and directly access any attorney on our team. Calling our main line and choosing the paralegal extension routes you to a general voicemail, as part of our intentionally designed team approach. Please leave a detailed message. These messages are automatically transcribed and emailed to our team to acknowledge and address.

While we encourage email for most communications, we offer scheduled phone calls and in-person meetings by appointment for focused and prepared discussions. We schedule appointments to maximize efficiency, and you will receive notice of scheduled appointments by email. If you need to reschedule appointments, please respond by email with parameters for rescheduling. If you desire to schedule a call, video, or in-person appointment, please email your desired appointment parameters and the details of the topic to discuss.

What are my communication obligations?

Your initial estimate is predicated ensuring that you, and everyone on your behalf, reasonably communicates with Lion Legal. Reasonable communication includes responding to our emails and calls, attending all scheduled appointments, and providing at least 2 business days’ notice if you need to reschedule or cancel. You should keep your contact information up to date, agree to not repetitively contact us during our 2 day response time, and ensure that all communication from you, and all parties on your behalf, is respectful. You should provide all information timely and in the format we request. We will assist as much as possible with technology issues to ensure we obtain the information in a useful format.

Drop by for quick services.

Our office is staffed Monday through Thursday from 8:00am–5:00pm, and on Fridays from 8:00am–12:00pm. While in-person meetings require an appointment, clients are more than welcome to drop by during office hours for simple services and tasks, such as signing documents, picking up copies, delivering papers, making payments, using our notary services, and taking messages for our Back Office, which we will acknowledge within our two business day commitment.

Our quarterly community legal clinics are free.

If you have a simple, non-urgent legal issue or questions about one, drop by one of our free community legal clinics. Each quarter, we spend a Saturday morning at The Laman Library in North Little Rock, Arkansas, just a few blocks from our offices.

Our Lion Lawyers are available to provide advice and counsel to help you determine legal options and strategies. We will draft, print and notarize documents, and give you instructions on matters you can handle yourself.

2026 Free Community Legal Clinic Schedule:

• • Saturday, February 7th • 9:30a-12:30p
  • Saturday, May 16th • 9:30a-12:30p
  • Saturday, August 22nd • 9:30a-12:30p
  • Saturday, November 7th • 9:30a-12:30p