At Lion Legal, we are client-oriented. We are process-oriented. Following our specific procedure is very important to us because it makes the process predictable and smooth, for you, our clients.
All cases start with an email or a phone consultation. Clients speak with a Lion Lawyer to decide if you need a lawyer (is there a likely realistic positive legal solution to your legal issue), then what services you need and if Lion Legal is the right law firm for you in how we practice law. We discuss estimated attorney’s fees and if you want to hire us.
If you decide to hire us, then you must complete a Client On-Boarding process, or Client Intake. Intake can be in person, over the phone, or via email.
Emailed Intake process is our most popular option because it does not require you to miss work and you can complete it on your schedule. We also find that clients will provide more detailed factual information if they complete our intake forms electronically on their own time, not rushed. The more information we have in the beginning, the smoother the legal process.
In person or over the phone is available at the client’s preference.
What is Intake?
Intake is a fact-gathering meeting. We have a form to fill out requiring information we need to get started. You provide the information, as much as you know, sign the client agreement, and make your payment. Once you’ve done these three things, then we finish opening your file in our Front Office and transfer it to the Legal Department for us to provide our exceptional legal services.
Within three days of your completing intake, you will be contacted by email with a Welcome Email. This email is from the initial attorney in our office reviewing the file and developing the initial legal strategy customized to your matter. This email welcomes you as a client and confirms again what you’ve hired us to do, specific timelines, additional information we need, what you should be doing and when you’ll hear from us again.
Depending on the timeline of your case and the type of legal issue, a welcome phone call with the attorney is scheduled within a week or so to discuss your matter further, the legal strategy, and set reasonable expectations and timelines for the work we are doing for you. The time between the Welcome Email and the Phone call are for the attorney to review your intake and further determine the legal strategy before she calls you.
Check out our blogs below outline our processes for several different stages of cases and frequently asked questions!