We are dedicated to the concept that how it FEELS is equally as important as the winning results we obtain for our clients. This is being client-oriented.
Being client-oriented means being process-oriented, so we are consistent and always do what we say we will do. We make the process as smooth as possible to limit stress for our clients.
Interview
First, you interview us in a complimentary phone interview. We discuss your legal matter, if it is the type of legal matter our office handles. If yes, and if it is a legal matter that is something that you should pursue in general, then it turns to if you think Lion Legal is a good fit for you, and if you like our approach to practicing law. We are definitely not the right fit for everyone and every case.
If you decide you want to hire us, then we move to the client on-boarding/intake process.
Client On-Boarding/Intake Process
Client On-boarding is a fact and document gathering mission. It is three steps –
1. signing a client agreement,
2. making your payment and setting up autopay if you are using our payment option, and
3. filling out an intake form/providing us copies of all documents you have initially.
Intake can be in person or online. There is no fee difference in the two, so it is completely up to you to choose what works best for you.
If in person, you can come by any time during our normal business hours. Our Front Office will set you up in one of our conference rooms, and help you sign a client agreement and make your payment. If online, our Front Office will email you the link to sign the client agreement – you do not have to print – and to make your payment.
Whether in person or online, you must fill out your intake form electronically. We insist on this because we have found that clients who fill out the form themselves are much more thorough when typing the answers, versus when they are rushed verbally answering questions for a Client Coordinator to type in for them. The more information we receive on the front end, the faster and more effective we are in working your legal case.
Intake is not a test, and you cannot fail. We are trying to gather as much information as we can on the front end to effectively move your case through the process. Do not stress or feel pressured to research any answers. Provide as much information as you easily can, to put us in the best position to move your case forward as quickly as possible. If you have any relevant information or documents apart from the information you provide in our intake form, please email that to us.
Once you’ve completed the intake process, you will receive confirmation of completion of your intake and a Welcome Email within three business days.
Once our Front Office has finished opening the file, it is transferred to the Back Office – lawyers and paralegals – who will review, and take the next step.
Welcome Email
Within three business days of completing your intake, you will receive a Welcome Email, which confirms again what you’ve hired us to do, your payment plan, what you should be doing, what we are going to do next, and it schedules a Welcome Phone Call – unless your case is a criminal matter, then you don’t need a Welcome Phone Call this early in the process.
The phone call is scheduled about a week out with the initial attorney in the division your matter is in, to give us time to review what you’ve provided in intake, review previous pleadings, roughly outline an initial legal strategy, and be ready to talk with you about the direction of your particular case.
This time also allows the Back Office to handle any immediate deadlines, so we can work on a big-picture legal strategy.
Welcome Phone Call
The phone call is with an attorney in our Back Office and is designed to happen early in the representation, to answer your questions about how the process is going to work, reasonable expectations and reasonable timelines.
After these initial steps, every following step in your case is customized to the facts and timeline of your particular matter.
We Can Help
Our attorneys are experts, and are here for you with straight talk, predictable cost, and superior services. We promise to tell you what the most likely outcome is up front, and to be open and transparent in our communications with you until your case is resolved.
Our approach to practicing law is revolutionizing the way law firms deliver legal services. Case evaluations are completely free. Call Lion Legal today at (501) 227-7627 or Email Us to set up a free consultation.